Human interaction is a social contract. How you treat people defines how other may treat you. It is a unseen, unheard, but such a social contract exist. Social contracts exist in societies to regulate human behaviour. Many unseen boundaries, unsaid words and undone actions define our human behaviour. Men and women even have different senses of social contracts.
Having a bad day, a bad week, or a bad period doesn’t give anyone a right to treat someone else badly. Simply because it is a social contract which will return to haunt you in the future. This applies in business. It applied when dealing with family. It applies when deal with humans.
Neither does someone giving you crap give you reason to return the favour. One must understand the circumstances of such originating behaviour and be forgiving. They may not be forgiven, but at least you tried your best to honor your side of the social contract.
This reminded me of a quote from my old housemate,
“You know you don’t have to take crap and feel crap. You just do it anyway, but you know you don’t deserve it. Just because it might make someone’s day better. “

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